Privacy Policy

Disclaimer: This content is a template for informational purposes only and is not legal advice. Given that the company operates in the UAE, it is subject to the Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL). You should consult with a legal professional specializing in UAE and data protection law to customize and finalize this document for compliance.

Effective Date: [Insert Date of Policy Publication/Last Update]

EL Hassi Delivery Services L.L.C.S.O (referred to as “EL Hassi,” committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services, website, or mobile applications (collectively, the “Services”).

By using our Services, you consent to the collection and use of your Personal Data as described in this policy.

1. Who We Are

Name: EL Hassi Delivery Services L.L.C.S.O Address:

Office 1205, Aspect Tower, Business Bay, P.O. Box 75211, Dubai, United Arab Emirates

Email: elhassideliveryservices@gmail.com Phone: +971 58 820 9675

We are a delivery and logistics company providing Food & Beverages Delivery, Pharmacy Delivery, E-Commerce Delivery, Courier Pick & Drop, and Grocery Delivery services in the UAE.

2. Information We Collect

We collect information necessary to provide and improve our Services. This information falls into the following categories:

A. Personal Identification Data (Data Provided by You)

Contact Information: Name, email address, phone number, and account username/password.
Delivery Information: Pickup and drop-off addresses, delivery instructions, and recipient names.
Payment Information: Payment card details (processed securely by a third-party payment processor) or other billing information.
Health/Sensitive Data (For Pharmacy Delivery Only): Where necessary, limited health or prescription information to facilitate safe and accurate delivery of medication, handled with extreme confidentiality.

B. Transactional and Usage Data (Data Collected Automatically)

Location Data: Precise geographical location of your device and our delivery vehicles to facilitate pickups, tracking, and drop-offs.
Device Data: IP address, device type, operating system, and browser type used to access our Services.
Usage Data: Details about how you use our Services, including search queries, pages viewed, service requests, and interactions with our mobile application.
Communication Data: Records of calls, chat, and email correspondence with our Customer Service team.

3. How We Use Your Information

We use the collected data for the following essential purposes:

Service Provision: To process, execute, and track your delivery orders (Food, Pharmacy, E-Commerce, Courier, and Grocery).
Communication: To send you updates regarding your order status, service changes, and to respond to your inquiries and complaints.
Security & Fraud Prevention: To verify identity, protect against fraudulent or unauthorized use of our Services, and ensure the safety of our drivers and customers.
Service Improvement: To analyze usage trends, optimize delivery routes, improve application functionality, and develop new services.
Legal Compliance: To comply with applicable UAE laws and regulations, including the PDPL, and to fulfill legal requests.
Marketing (With Consent): To send you promotional materials, special offers, or newsletters about our Services, where you have provided explicit consent.

4. Disclosure and Sharing of Your Information

We only share your Personal Data with third parties when necessary to provide our Services or when legally required:

Service Providers: We share necessary data (e.g., name, address, phone number) with trusted partners, such as drivers/couriers, payment processors, and technology/cloud hosting providers to facilitate the delivery and payment process.
Partner Merchants: For Food, Pharmacy, and E-commerce orders, we share necessary order details with the originating vendor/merchant to fulfill your request.
Legal & Compliance: We may disclose information if required by law or a valid government request (e.g., law enforcement, regulatory bodies in the UAE).
Business Transfer: In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred to the new entity.

5. Data Security and Retention

Security: We implement appropriate technical and organizational security measures to protect your Personal Data from unauthorized access, disclosure, alteration, and destruction. This includes encryption, access controls, and regular security audits.
Retention: We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this policy and to satisfy any legal, accounting, or reporting requirements under UAE law.

6. Your Rights (UAE PDPL Rights)

In compliance with UAE law, you have certain rights regarding your Personal Data:

Right to Access: You have the right to request access to the Personal Data we hold about you.
Right to Correction/Erasure: You may request the correction of inaccurate data or the erasure of your data when it is no longer necessary for the purpose for which it was collected.
Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your Personal Data at any time, where processing is based on consent.
Right to Object to Processing: You have the right to object to the processing of your Personal Data for direct marketing purposes.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. Your continued use of the Services after any changes constitutes acceptance of the new terms.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your Personal Data, please contact us:

Email: elhassideliveryservices@gmail.com Phone: +971 58 820 9675 Mail: EL Hassi Delivery Services L.L.C.S.O,

Office 1205, Aspect Tower, Business Bay, P.O. Box 75211, Dubai, United Arab Emirates